State Farm® Insurance Agent David Lord

"I just want to say what great customer service the ladies at David Lords office have. I was a manager at McDs for 11 years and was forever trying to get my crew to simply respond " youre welcome" when someone said thank you. It goes a long way,and when someone is rude,short or acts like the customer is an inconvenience it subtracts value and can add frustration to the visit. I never feel like im an inconvenience when I call David Lords state farm office, and I call alot. Can you suspend my payment? I need to make a payment. I have a new card, etc. Customary responses such as " youre welcome" " thank you" are used. This is a business that remembers the customers pay the bills and it shows. Ive also had a couple claims and someone showed up to take pictures etc and all monies have been paid without delay to repairs etc.. David also help me get a title to an old mobile home. I hate to say this is an old fashioned business but you just dont see this level of customer service anymore."

"Horrible insurance company hands down! We had a house fire February 29th, 2024. We are still living in our camper, with frozen pipes, also in our house that we cannot live in. We have been out of propane for almost 2 months. State Farm let our house sit for 5 months, resulting in black mold throughout our house. They issued a check last year one week after the fire for $25,000. We had no clothing, bedding, food, nor shoes or jackets. We used the money to buy things we needed. Now as of this week, January 11, 2025, State Farm informed us that the $25,000 was to rebuild our home. We still do not have any belongings as a cleaning company still has them. Now we are at risk of losing our home, electricity, propane for the camper, etc. Sean Booy is our insurance adjuster, and will not return calls even to our contractor. They are telling us we need to use our money to pay $25,000 for the house to even get started to rebuild. We have no running water and have to take showers with a bladder bag, and have to heat up the water in a microwave. I am a disabled veteran, and my husband is a combat veteran. How can any company/persons, let people live this way? We are currently trying to find a lawyer (with no money), as this is financial and insurance fraud, PERIOD!"

"I was paying for towing in my insurance. They refused to cover the tow because of something I mentioned, so it was suddenly my fault. A few months prior, after updating my personal liability paperwork, they somehow stopped my reoccurring payments and had to write a letter to the judge explaining how they messed up. After all that, they had the nerve to say that the ladies didn't feel comfortable dealing with me. I have never been so disrespected, and my insurance mishandled like this agency. I thought a local agent would be better, and it was until it wasn't."

"I've had problems in the past with other insurance companies higher prices. David Lords State Farm is really fair the staff is great."

"David Lord state farm agency is a great place to get your insurance needs met. They do everything they can to find you a plan that is financially in your favor. I recommend this agency, if you're looking for friendly service, great plans, and peace of mind."

"Everytime I walk in I am always greeted with kindness and smiles! The lady’s in the front have always done all that they can to meet all mine and my husbands needs for insurance and keep things affordable! We are so pleased with the service we receive and highly recommend ☺️"

"The staff is wonderful the girls there are very helpful and kind I recommend if you need insurance state farm in Cheboygan and ask for David Lord or one the the staff members will help you with a smile 😃 😊"

"Have had a great experience here. Cherl is the best. Always very helpful and prompt with anything I've ever needed."

"Great staff ,always very helpful!"

"David lord office is best around, great and friendly customer service, reliable and dependable service and a respectable office!!!"

"They are top notch. Very knowledgeable and very friendly. I would have gave them 10 stars if I could. Love this place."

"David Lord State Farm Insurance Company is the best insurance company in the world as far as I’m concerned! I have been with them for years and they are amazing! The staff treats you like family ! I recommend them to anyone and everyone who wants an at home feeling when walking into the office! They are totally a 5 Star rating!!"

"Had been with this office for years and things went great, office staff was friendly, etc. I had told all my family and friends how great things were here. When I was side swiped in an accident, things weren't so friendly all of a sudden. Not caring at all, rude and condecending. Miscommunication between the staff and the broker, which was pushed on me as my fault. Staff told me one thing and later spoke to the broker and was told that is never how it is, which left me with an extra charge. Lack of training or bad work place at the time, who knows, but what a mess."

"The Staff here is absolutely incredible!!! One I will like to shout out is Alisha! She is absolutely incredible in the worst experience of my life she was just amazing! She was there and on Top of everything!! Highly Recommend This place !!!"

"Absolutely wonderful staff here. Totally recommend David!"

"Prices keep going up going to have to leave to afford car insurance."

"Always there to help"

"They are the cheapest we found and have come through every time we've needed them."

"The staff here is the BEST. I would definatley recomend"

"Dave is honest, thoughtful, and my experience through lots of years has always been positive"

"Keep grow up change new life insurance."

"Allows defamation of character by employees speaking of personal business that has nothing to do with insurance in office of insurancer. When called to confront situation David Lord himself hung up the phone and would not deal with his said employee doing such. . Hopefully corporate will have a better way of handling this issue. Is saying im involving him in a iilegal issue, when in fact his employee is involving me by speaking of myself and slandering my name in said business. Very unprofessional."

"Highest i ever paid for auto insurance... Go some where else"

"Good deals"

"AWESOME FRIENDLY STAFF!!! Got the best rate for car insurance! Most places wanted $100+ a month for plpd or w.e you call it and the rate they gave me was half that plus free towing (like AAA) and if you run out of gas or need a jump they'll take care of that too!!!"